Privacy Policy

1. Introduction

Quintry ("we", "us", "our") is committed to handling the personal data of our clients, prospective clients, and website visitors with care and transparency. This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and what rights you hold under the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This policy applies to all interactions with our website at quintry.sbs and to our advisory and workshop services. By submitting a contact form or enquiry, you acknowledge that you have read and understood this policy.

For any questions about this policy, please write to us at: [email protected]

2. Personal Data We Collect

Data you provide directly

• Full name
• Business email address
• Phone number (where provided)
• Company name and role (where provided in enquiries)
• The contents of messages you send through our contact form

Data collected automatically

• Browser type, operating system, and device type
• Pages visited and time spent on the site
• Referring website or search term
• IP address and approximate location (city or region level)
• Cookie preferences and consent status (stored locally in your browser)

Legal basis for processing

We process personal data on the following bases: your consent (for analytics and marketing cookies), the legitimate interest of responding to a business enquiry, and compliance with applicable law. Where consent is the basis, you may withdraw it at any time.

3. How We Use Your Data

• To respond to your enquiry and discuss whether our services suit your situation
• To schedule and deliver workshops, advisory sessions, and written deliverables
• To send follow-up correspondence related to an existing or prospective engagement
• To understand how visitors use our website and improve its content and structure
• To meet any legal or regulatory obligations that apply to our business in Malaysia

We do not sell, rent, or trade your personal data to third parties for their own commercial purposes.

4. Data Retention

Data submitted through our contact form is retained for up to 24 months from the date of receipt, or for the duration of an active engagement plus 12 months thereafter, whichever is longer. Web analytics data is retained in aggregate form for up to 26 months. Cookie consent records are stored in your browser's localStorage until you clear them or change your preferences.

Where we no longer have a lawful basis to hold your data, we will delete or anonymise it without undue delay.

5. Third-Party Services

We may use the following third-party services in the operation of our website and business:

• Google Analytics — website traffic and behaviour analysis (if analytics cookies are accepted)
• Google Maps — embedded location map on our homepage
• Meta Pixel (Facebook) — advertising measurement (if marketing cookies are accepted)
• Microsoft Bing Ads — advertising measurement (if marketing cookies are accepted)

Each of these services operates under its own privacy policy. We encourage you to review them independently. Where applicable, we configure these services to minimise data sharing consistent with your expressed cookie preferences.

6. Cookies

Our website uses cookies for essential functionality, website analytics, and advertising measurement. Essential cookies are always active. All other cookie categories require your explicit consent, which you may grant or withdraw at any time via our cookie preferences panel.

For a full description of the cookies we use and instructions for managing them, please see our Cookie Policy.

7. Data Protection Measures

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include:

• Encrypted data transmission (HTTPS/TLS) on our website
• Access controls that limit data access to team members who require it for business purposes
• Regular review of third-party service agreements for data handling compliance
• Prompt notification to affected individuals in the event of a data breach that creates material risk

No method of data transmission or storage is entirely without risk, and we cannot offer an absolute assurance of security. However, we work continuously to maintain appropriate protective standards.

8. Your Rights Under the PDPA 2010

Under Malaysia's Personal Data Protection Act 2010 and, where applicable, internationally recognised data protection standards, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for processing based on consent, at any time
• Request erasure of personal data we no longer have a lawful basis to hold
• Object to processing carried out on the basis of legitimate interest
• Lodge a complaint with the Personal Data Protection Department of Malaysia (Jabatan Perlindungan Data Peribadi) if you believe we have not handled your data properly

To exercise any of these rights, please write to [email protected]. We will respond within 21 days. Some requests may require identity verification before we can act on them.

9. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices of those sites and encourage you to read their respective privacy policies. A link from our site does not constitute an endorsement of any third party's data handling practices.

10. Children's Privacy

Our services are intended for professionals and organisations. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has submitted data through our website, please contact us and we will promptly delete that information.

11. International Transfers

Our primary operations are based in Malaysia. Where data is processed outside Malaysia (for example, through cloud-based analytics services with servers in other jurisdictions), we take reasonable steps to ensure that the receiving party provides a level of data protection consistent with the PDPA 2010 or equivalent standards.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable law. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page from time to time. Continued use of our website after a material change constitutes acceptance of the revised policy.

13. Contact for Data Enquiries

If you have any questions, requests, or concerns about this Privacy Policy or the handling of your personal data, please contact us:

• Email: [email protected]
• Phone: +60 3-2161 4839
• Address: Lot 10-3, Wisma Selangor Dredging, 142C Jalan Ampang, 50450 Kuala Lumpur, Malaysia